In the past I thought “oh I must not get this part of the product because I’m new.” But if you think a UX flow is confusing, or landing page messaging isn’t clear, new customers will likely have the same reaction. Leads and customers aren’t as incentivized to stay and figure it out either--if they’re confused, they often simply bounce. W…
In the past I thought “oh I must not get this part of the product because I’m new.” But if you think a UX flow is confusing, or landing page messaging isn’t clear, new customers will likely have the same reaction. Leads and customers aren’t as incentivized to stay and figure it out either--if they’re confused, they often simply bounce. When you speak up, you give your team a chance to see through a beginner’s eyes and make it instantly obvious what users should do.
In the past I thought “oh I must not get this part of the product because I’m new.” But if you think a UX flow is confusing, or landing page messaging isn’t clear, new customers will likely have the same reaction. Leads and customers aren’t as incentivized to stay and figure it out either--if they’re confused, they often simply bounce. When you speak up, you give your team a chance to see through a beginner’s eyes and make it instantly obvious what users should do.