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A great read and learning, Wes! Being a new manager and trying to change multiple cultural aspects of our org, I do come out strong and need to work on my skills. I acknowledge the gap here.

I’m going to be reading this post multiple times over to truly understand and implement this as a default approach rather than occasional.

However, one other scenario, which I hope you cover eventually, is when the other person is being defensive and how do we resolve those situations. Not sure if you’ve already shared one before (I’m a recent subscriber).

Always great reading your posts and I do make sure to share a few with my wider org on Slack.

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