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Oscar Trimboli's avatar

12 great points Wes, and point number 2. is my favourite - "2. Encourage them [the CEO] to interrupt you."

When it comes to workplace listening, there is a common fallacy that interrupting is rude or unproductive.

Communication is a simultaneous equation between the speaker and the listener.

Roles change multiple times during the discussion, its critical to understand what is a great conversation for all participants before the meeting starts.

A simple question - What would make this a great conversation? will act as the communication compass for the discussion and keep everyone on track.

Process first, then content.

Three tips about skillfully, professionally and effectively interrupting in the workplace.

1/ Pre-empt questions and interruptions before the conversation commences. Ask how you would like to take questions and explain your intention if or when you interrupt.

2/ Ask yourself, is this interruption about me, my thoughts or perspective, or is it about progressing the purpose of the conversation? The second option increases the effectiveness of the dialogue, especially in group meetings.

3/ Don't interrupt mid-sentence, mid-thought or mid-breath. Wait for the speaker to complete their thought. This will avoid making you the quiz show contestant who presses the buzzer too soon and embarrasses themselves.

[The Easiest way to avoid this is to note your question by writing or typing it out before you interrupt.]

* NB - In some cultures, interruption is a signal of a strong relationship

What are your top tips for interrupting skilfully, professionally and effectively in the workplace?

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Devon D's avatar

Thanks for sharing these great tips, Wes! My team has a meeting with our CEO this week. After reading this (and sharing it with my director) I have a new perspective around straight forward comments and interruptions.

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